Last Updated: October 15th, 2025
Trac Software Solutions Inc. (“Trac,” “we,” “us,” “our”) is committed to protecting your privacy while providing a simple, reliable way to view shuttle information. The App is intentionally designed to operate with minimal data. We do not require accounts or signups, and we do not sell personal data or run ads.
- Location Data
- Technical and Usage Information
- Crash and Error Reports
- Contact and Feedback
- Donations and Payments
- How We Share Information
- Security
- Retention
- Your Choices
- Children’s Privacy
- International Processing
- Changes to this Policy
- Contact
If you grant permission, the App uses your device location in real time to display relevant routes, stops, and bus positions. We do not store your location or create a location history. When map tiles or geospatial results are fetched, your device may transmit coordinates to Mapbox purely to return maps or perform a location lookup. Those requests are handled by Mapbox; Trac does not receive or retain those coordinates.
To keep the App reliable and improve performance, we may process limited technical information such as device type, operating system, and App version, as well as highlevel feature usage in aggregate. This information does not identify you as an individual and is used solely to maintain and improve the App.
We may use Crashlytics or similar diagnostics to receive anonymized crash reports when the App fails. These reports include technical details about the failure and device context at the time of the crash so we can fix issues. We do not use these reports to identify you.
If you contact us by email or through a support link, we receive the information you choose to provide and use it only to respond and improve service. We do not add contact details to marketing lists.
If you choose to support the App through an optional donation link, payment processing is handled by the external payment provider. Trac does not collect or store your payment details.
We do not sell or rent personal data. Because we collect very little, there is typically nothing to share. Limited information may flow to trusted service providers, such as Firebase and Mapbox, to operate essential features. We may also disclose information to comply with law or to protect rights, property, or safety, though our minimal data model means we generally hold very little that could be disclosed.
We use reasonable administrative, technical, and physical safeguards appropriate to the limited data we handle. No method of transmission or storage is perfectly secure, but we minimize risk by storing almost nothing about you.
Location data is not stored. Diagnostic reports may be retained for a short period by our service providers to assist with troubleshooting. Support correspondence is kept only as long as needed to respond and maintain records.
You control location permissions in your device settings and can revoke access at any time. You can stop all processing by uninstalling the App. If you have contacted us and wish to delete that correspondence, email us and we will assist.
The App is not directed to children under the age of 18 and is intended for general audiences. We do not knowingly collect personal information from children.
Our service providers may process data in Canada or other jurisdictions with appropriate safeguards. Their privacy policies apply to their processing.
We may update this Privacy Policy from time to time. We will revise the “Last Updated” date and, where appropriate, provide notice in the App. Your continued use after an update indicates acceptance.
Questions about privacy can be directed to [email protected]. If you are not satisfied with how we handle your personal information, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator for further guidance.